To paraphrase the late Rodney Dangerfield, “Hard drives get no respect. No respect I tell ya!” And this may actually be a fact, as drives tend to be the first to be blamed when a PC starts acting erratically.
Interesting fact, though, is after testing more than 20 percent of the drives returned to Seagate for warranty replacement are perfectly good drives with “No Problem Found” (NPF). Returning a drive for warranty service means system downtime and inconvenience for you in packing and returning your drive product.
So before you send in a drive, it is in your best interest to determine if a replacement drive is really necessary. Enter SeaTools. SeaTools is a comprehensive, easy-to-use diagnostic tool that helps you quickly determine the condition of the disk drive in your external hard drive, desktop or laptop computer. It includes several tests that will examine the physical media on your Seagate or Maxtor disk drive and any other non-Seagate disk drive. Bottom line is that SeaTools will help you make that determination and possibly save you time and money and preserve your data. And it’s free to download.
Some typical reasons for No Problem Found are:
* File System Corruption
* Driver Corruption
* Broken Master Boot Record
* Virus and Trojan Attack
* Spyware, Adware and Keystroke loggers
* Hardware Conflicts
But if it turns out you still do need help, or to return a drive, Seagate has many ways for you to get in touch. Not only are the regular support channels available by visiting Seagate’s support page (for the knowledge base, to download drivers, manuals, software, or get access to information to contact us), but Seagate support is also available on social media sites including Facebook and Twitter.
Check out the Facebook support page and the experts there can answer your questions between 8 a.m. and 6 p.m. CST.
Seagate Support (AskSeagate) is also on Twitter. Sign up on Twitter and follow Seagate Support (AskSeagate) to get the very latest updates.
Lastly, Seagate also hosts a support forum. No matter how you choose to connect with us, we’re here for you.